Shipping policy

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@scenties.co.uk

When will I receive my order?

It takes 1-2 business days to fulfil and order, after which it's shipped out.

The shipping time depends on your location, but typically shipping times are:

Allow 2-4 business days following fulfilment.

In some cases it may be longer depending on where you're located, but typically the whole process should be 2–5 business days.

How much is does shipping cost?

We offer free shopping for all orders above £25. For orders below £25, a flat shipping fee (mentioned below) will apply.

UK ORDERS OVER £25

  • Standard (2-4 days) - FREE

Shipping information will be provided once an order is dispatched.

UK ORDERS UNDER £25 

  • Standard (2-4 days) - £3.49

Shipping information will be provided once an order is dispatched.

ITEMS OVER 20KG

  • Delivery fee is £19.99 for products over 20kg.
  • Items over 20kg are not eligible for Express shipping.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in delivery address.
  • Ask your local delivery office if they have your package
  • Stop by your neighbours in case the courier left the package with them.

Pro tip: Package theft is on the rise - If you're expecting a home delivery, and you know you won't be home to accept it, use an address where you know you'll be.

If the shipping address was correct, and the package wasn't left at your local delivery office or at your neighbours, get in touch with us at support@scenties.co.uk with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.Â